The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Professional, efficient and courteous
Once again Appliances Online has exceeded my expectations
by responding to my problem within an hour of contacting you. Thank you
so much for your advice. I have been so impressed with your
customer service. At a time when retailers are having a difficulty, your
service made the whole purchasing process easy beyond belief. Prior to
ordering from you I visited ****, **** and **** retail stores. I was amazed by how unhelpful and disinterested retail
staff in each store were. I had to interrupt staff as they conversed
with one another. At no time was I asked did I need assistance. And
despite the fact that I really HAD to buy a washing machine I left
without purchasing anything.The whole process of shopping online was
just so easy with your company. And the free delivery was also much
appreciated. And to that end the delivery staff were very professional,
efficient and courteous. They were very good representatives of your
whole service.So thank Jane, Balmain, NSW
Best price delivered and installed
Excellent Service, Highly recommend, Best Price Delivered and installed as promised to my elderly parents at Thirlmere. Will be back to buy more and will be telling my friends how great Appliances Online are. Robyn, Thirlmere, NSW
Thank you guys for your excellent service
Just wanted to thank you guys for your excellent service. I ordered my daughters new washing machine on Monday 10/09 and it was delivered today. The delivery guys were friendly and professional taking away the old machine and installing the new one my daughter has already done the first wash lol. Thanks again and I would have no hesitation buying from you again and recommending you to friends and family. Julie, Gosford, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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