The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Couldn't be happier
Dear Matt & ShaeA very belated thank you for all the effort you put into helping us sort out the washing machine.We are now the proud owners of a Bosch (doing at least one load every day, and sometimes up to four!), and couldn't be happier with it. With a small baby in the house, we have a lot of extra washing, and the clothes are coming out clean & fresh, and the machine is fairly quiet and doesn't walk across the laundry.Thanks again - the customer service from Appliances Online really has been outstanding.All the best Lara, Foresthill, VIC
Follow up service was fantastic
I would just like to say I will be back. The follow up service was fantastic. I had a problem that was fixed even though my products were sent over 350km from your depot. I have told all my friends
about you. Andrew, Mount Hotham, VIC
Using your online chat facility
My wife and I have just purchased a Bosch induction hob top and oven from your online store and would like to express our thanks for the entire experience.
We have used your store before and you continue to offer an incredible range of products presented on a very user friendly site with highly competitive prices.
Our experienced was further enhanced by using your online chat facility which helped to resolve a couple of minor issues regarding our choice and we were given an additional discount for purchasing two items.
Finally your delivery service by Allied Express is amazing. We placed our order on 02/11 and for a fee only marginally higher than the cost of 15 km delivery from our local town we received our goods on the Atherton Tablelands
on Tuesday 08/11. The hob and oven were installed this morning.
A big thank you to all involved. We will be certainly be recommending you to friends and colleagues and will return in the future.
Ian, Yungaburra, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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