The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Prompt and courteous service
Just a quick note to say how impressed I was with the service I received when I ordered my washing machine on Tuesday - prompt and courteous service very much appreciated! Karen, Brighton East, VIC
You responded very quickly and followed through
Hi.I recently contacted you regarding the purchase of a coffee machine. You responded very quickly and followed through with the order just as quickly. I was really happy to get such great service and I am really happy with my coffee machine. Thanks again. Lana ,
Follow up service was fantastic
I would just like to say I will be back. The follow up service was fantastic. I had a problem that was fixed even though my products were sent over 350km from your depot. I have told all my friends
about you. Andrew, Mount Hotham, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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