The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
This must be what good customer service looks like
Hi,
I would just like to write to say thank you for your promised fast delivery. When I read on the online receipt that I would get a phone call in the morning and then delivered within 2 hours from that time I laughed to myself thinking yea right I will believe it when I see it.
Well to my surprise your delivery man rang me up at 710 this morning and delivered it by 830. I couldnt believe it this must be what good customer service looks like? been a while since I have seen it. The bloke also had a great attitude and a good phone manner when he called me especially for a delivery driver. If I had the $$ on me I would have tipped him for the great Customer Service, being punctual and having a good attitude you just dont find this anymore.
Thanks
Zach, Bellbird Park, QLD
You have our endorsement
Hi There just wanted to say thank you for your help and co-operation in my delivery of my new dryer. the delivery guys rang around 07.30 to let us know that the dryer would be delivered between 09.00 and 11.00 on monday 10/10/11 and at 09.10 it was delivered. so thank you very much. you have our endorsement, i can't recommend you highly enough to others. Leanne Heriot, North Booval, QLD
CONGRATULATIONS on being a fabulous company
Dear Appliances Online,
Just want to say CONGRATULATIONS on being a fabulous company. All of the
service we received from checking stock availability to organising delivery
on the day and receiving goods was excellent. All staff that we dealt with
were efficient, careful (with bringing in fridge and taking out old one) and
polite.
You run a very efficent company with polite, helpful staff.
Keep up the great work I have emailed your site to some friends already
and will definitely be recommending you. Katrina, Hornsby, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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