The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Prompt and courteous service
Just a quick note to say how impressed I was with the service I received when I ordered my washing machine on Tuesday - prompt and courteous service very much appreciated! Karen, Brighton East, VIC
Professional, efficient and friendly
Thank you for replacing the microwave so incredibly promptly and efficiently. I sincerely apologise for my rather terse email over the weekend. The service here quite frankly is something one rarely experiences any more: professional, efficient and friendly. In this day and age it is all too easy to be cynical after many bad expeiences. I will most certainly be recommending this website of the highest regard to many people. Narelle, Kensington, NSW
A very happy customer here!
Just wanted to say thanks for such a great buying experience! I got the toaster I wanted that I was struggling to find in stores. It came at a great price and free delivery! The service you provided was great. I received the item 3 days after I ordered it (I ordered on a Saturday!) and the delivery guy rang and gave me plenty of notice that he was coming - and was on time! A very happy customer here! Melissa, Canning Vale, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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