The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thanks so much for your great service
Received order today. Thanks so much for your great service. I will be sure to shop with you guys again June ,
An extremely easy process
I heard about Appliances Online through my sister who highly recommended them. After using them I have now recommended them to all my friends and family. I found it an extremely easy process. I received my washing machine the next day and I didn't have to worry about disposing my old machine or delivery, what could be better? I will never go walking around a department store dealing with pushing salespeople and paying more for the same product again. It was a pleasure to deal with Appliances Online and I would be mad to go back to my old ways. Terese, Richmond, NSW
Exactly how I like it
My parents told me they bought a new dryer online from AppliancesOnline.
I was amazed because they never buy anything online.
When we needed to replace our washing machine we looked at the prices of our local stores and I then decided to check AppliancesOnline. AOs price was $10 more than our local store but it included free delivery, free installation and free removal of the old machine.
They were able to deliver it the next day. Amazing.
The instructions for delivery were very clear and detailed. Exactly how I like it. None of this "it will get there when the it gets there". They arrived on time and installed it cheerfully.
I had one issue. The website failed three times (Internal Server Error) so I had to call the 1300 number. Colin answered within 30 seconds and was very helpful. It was easier to do the transaction over the phone than the Internet.
John, Cornubia, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Hello,
When will you have these back in stock please?
Thank you
Marlies
Please DO NOT add my contact details to any mailing list Marlies · 2019-03-26
Good morning,
Thank you for this question, this accessory has been discontinued by Smeg however i have located 2 sets in an offsite warehouse which is not showing stock on our website so i am able to secure these for you but you will have to call 1300-000-500 as this will have to be done as an off website order, i notice you have bought from us before and located in Queensland.
These Smeg accessories are located in our warehouse here in Sydney and sent via Australia Post for Free, please call now so we are able to process your order.
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .
