The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I'm a fan for life now, they deserve many accolades!
I think Appliances Online are a wonderful organization. How convenient not to have to walk through a dozen shopfronts to get the service and deal I want! They were the best on price (I've bought a disposal unit and a microwave from them on 2 seperate occassions) and thoroughly professional no matter who you speak with when you call them. Delivery happened exactly as promised - no surprises. I would look for ways to ensure my next household purchase is made through them. I'm a fan for life now, they deserve many accolades! It is so refreshing to deal with a company who has it all together - these days there is such mediocrity out there in retail-land, I've experienced it so often. Appliances Online are without doubt above and beyond the flat service offered by so many others. Brian, West Pennant Hills, NSW
Compliment you on the exceptional service
I ordered and received a dryer last week. I would like to compliment you on the exceptional service in executing the delivery on time and at a very competitive price. Many thanks - keep it up! Ari,
I have not stopped raving about Appliances Online
Thank you for your promptness & fantastic customer service. Product ordered Saturday night 9.30pm, chose delivery for the following Tuesday. Tuesday 7.38am phone call to advise estimated delivery time of 8.15-9.15am. Product & delivery person arrives promptly at 8.15am. Unloads etc realizes dent in washing machine apologize profusely...at this point we are in awe still of the service so no qualms with us...Promise a new washer by 3pm the same day. 2.38pm same day call to advise 15 minutes away.....I am still reeling at the level of dedication and service your people and company have to offer......thank you for restoring our faith, I have not stopped raving about Appliances Online...... Appliances Online customer, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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