The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you for the excellent service
My new washing machine was delivered today as scheduled. I just want to say I was impressed with your delivery men. I was telephoned prior to 10am and advised of the delivery window. They then arrived during that delivery window, removed my old machine and installed the new one. The laundry is in the upstairs bathroom of my small two storey terrace house and access is up a steep staircase with bend at the bottom. Not easy access, and not helped by such a hot day. Notwithstanding this, your deliverymen completed the removal and installation efficiently and in good humour. Thank you for the excellent service.
Cathy, Forest Lodge, NSW
The online order process is seamless
Just a quick note to commend you guys for great customer service. This is the second time I have purchased from Appliances Online. Your prices have been lower than local retail stores on both occasions, delivery free, and stock available (and if not sourced quickly). The online order process is seamless and most importantly your delivery drivers are always very accommodating.
Well done guys - keep up the good work!
Nick, Manning, WA
I have been telling friends
Hi Glory, Thank you to you and everyone else there who has helped answer so many questions that I have sent in. I will be buying heater and air purifier this evening and very happy with my choice and all your assistance. I have been telling friends about how great your site is, how helpful, useful, easy to use, as well as customer support -- plus I like how you describe the delivery process as it is really what customers want to hear i.e. you don't have to wait all day for a delivery, but you are contacted in advance, so you can make plans for the day. Thanks again. Michael, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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