The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Bravo Appliances Online BRAVO!!!
Hi Appliances Online Team, this is the first time I have used your services and I am very, very impressed!!!! Not only you have offered a very good deal on the product I was after, the overall experience of dealing with you was just smiles on my face! You have done a fantastic job and you certainly know what it is delivering a magnificent customer service!!! Big time!!! The moment I have placed my order online yesterday, was followed up immediately via email (well, this is expected), but than I got an SMS in the evening providing my delivery details and then a follow up phone call on my mobile in the morning, advising when you will deliver and delivered you did! So my sincere congratulations on your excellent service and I will certainly buy from you again in the future! WELL DONE GUYS! Merry Christmas and happy New Year! Paul
Paul , Lane Cove
The service by your staff could not be faulted
I purchased a Samsung Washing machine from your company on order 373342 and it was delivered this afternoon as promised. I felt that I had to sit and write to you and congratulate your firm on the handling of our purchase. From the initial call to your office to place the order, to the installation of the machine, the service by your staff could not be faulted. I found all staff members to be helpful and extremely pleasant. I was particularly impressed with the young gentlemen who delivered and installed the machine. They were a delight. I will not hesitate to recommend your company to anybody wishing to purchase an appliance. It was a pleasure doing business with your company. Many thanks Isobel, Hillarys, WA
Such a fantastic product
I just had to let you know that I used my new dishwasher for the first time and I am so impressed!! Easy to use, sooo quiet you hardy know its on and everything came out sparkling clean - even my stained white chopping board. Thank you for making such a fantastic product. Judy, Ascot Vale, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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