The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Customer service is outstanding
Many thanks. I have to say your customer service is outstanding. I do feel a little bad about those guys loading trucks at 4.30! Caroline, Mosman
Gave me piece of mind and confidence
I would just like to thank Appliances Online for reacting very quickly
to problem with a new oven I received that was damaged in shipment. I
called them as soon as I unpacked the oven and noticed the damage and
within 3 minutes I was promised a new oven the next day which was
delivered. This certainly gave me piece of mind and confidence to order
these larger priced items online from their company. Thanks. Douglas, Bellbowrie, QLD
Value for money and speedy service
Hi. I just had my new dryer delivered and it is fantastic. I wanted to acknowledge the excellent service by your delivery guys, they were enthusiastic, helpful and took away the packaging and old dryer no dramas at all. I am hooked and will use you for all my major appliance purchases – I have already been raving about the value for money and speedy service to friends. You are cheaper than all the other online and actual stores and I would recommend you 100%. Please feel free to use my email as a testimonial and thank the delivery guys again for me. Sue, Eatons Hill, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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