The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your follow through after sale was second to none
Hi,
I would just like to comment on the excellent sales and after sales service you have given. Your follow through after sale was second to none, not only did I get an email explaining the procedure, but from the time of loading to arriving at my home I knew what was happening. Your drivers conducted themselves in a very friendly and efficient manner.
I will have no hesitation in recommending your company to anyone.
Thank you, Clive, Belgrave, VIC
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
WELL DONE APPLIANCES ONLINE
My purchase arrived today and I want to say thankyou to your store and
staff, all fantastic!! I have already recommended your store to my work
colleagues. First time a courier has ever delivered on time and called
before delivery (can you tell what company delivered as I missed seeing
his company ID, really nice guy). Your prompt service was also fantastic.
WELL DONE APPLIANCES ONLINE! Marian, Holt, ACT
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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