The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Go Appliances Online!
My washing machine died suddenly yesterday. I cannot believe I could get online and chat to an online rep, who helped me replace the item, I shopped around and got the best price with you, ordered it at noon yesterday. It just got delivered at 11am today, the very next day! The boys who delivered it were charming and so helpful!! They even left me some old boxes for my kids to build a cubby with! My first load is on, and I am delighted beyond expecation! Go Appliances Online! Thankyou for being so fast and knowledgeable and user friendly! Regards, Belle, Mum of 3!! Belle, Neutral Bay, NSW
I will be coming back
I am not someone that normally shops on line however the experience your company has given me has been amazing. Not only have I bought my soup maker at a good price, it was made so easy for me to do so. I also chatted to your agent online because I had questions about the delivery. They were terrific and ironed out my problem. I will be selling your business to everyone at work and at home and I will be coming back. Thanks you Eileen, Booragoon, WA
Outstanding customer service
We want to thank you for providing us with the most outstanding customer service that we have ever experienced from any company. From the moment we placed our order for a GE fridge your company’s performance was highly efficient in that the sales support team was informative and friendly. However, it was when we experienced the problem created by the GE installers and saw the level of effort that your staff went to in order to ensure that we got a positive outcome to the problem that we were blown away. The commitment to us as your customers was outstanding despite the fact that the problems we experienced were not the fault of your company. Then to receive a personal visit from you, a senior executive, to check out the problem was special. Your and Sally’s actions have left us feeling incredibly valued as customers, so much so that we cannot ever see ourselves shopping for appliances elsewhere.
Thank-you.
Lyle, Rose Bay, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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