The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
A quick thank you for your outstanding service
Just wanted to say a quick thank you for your outstanding service. I purchased a clothes dryer from your website yesterday afternoon, used the online customer service window to ask a few questions that were answered immediately. The lovely sales woman then personally called me, made the transaction very quick and smooth then assured me that my dryer would be delivered next day. Not to mention they price of the dryer could not be matched anywhere else, especially with free delivery.
Delivery guys were extremely polite, rang twice to confirm when theyd be here, took my old dyer away and set up new one. Everyone loves to make the effort to have a whinge when service is terrible, but I just wanted to say how impressed I was with yours. I would without hesitation use your services again. Thanks again. Elizabeth, Bonnyrigg Heights, NSW
Such an easy and pleasant experience
Hi I just want to say thank you for making my purchase of a fridge such an easy and pleasant experience. The delivery man was lovely and was there when said and took away old fridge and the packaging of new. I will be back again to purchase and will tell all my friends. Debbie of The Basin Vic Debbie,
Great as usual and very helpful
Over the weekend our 3.5kg Simpson of almost 15 years decided it had done enough so at 8am this morning. I told my wife that I will ring Colin and it will all be sorted out. I rang Colin and in minutes I had bought the 4 KG Simpson and delivered tomorrow. It took about 90 seconds. Colin was great as usual and very helpful and I wanted to let you know. I told Colin that I would be in touch as out F & P fridge of similar vintage has been moving towards the light for the last 2 years or so. Phillip, Terrey Hills, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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