The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
What a wonderful experience
What a wonderful experience using Appliances online has been, Congratulations on your staff training, the young men who delivered my new Simpson clothes dryer, Adam and Ali, arrived on time, were very polite and helpful, also I really appriciated the need to produce photo ID. As a senior I was hesitant to purchase on line, but am now very please I have taken the plunge, I will recommend your company to anyone who will listern. Bev, Australia
All done within 15 minutes
I just wanted to let you know what a pleasure it has been dealing with your company. I knew the product I wanted, placed the order late on a Sunday night, and received confirmation of the order on Monday morning, confirming delivery date of Tuesday. At 8.25am on Tuesday morning I received a phone call advising delivery of machine between 10am and 12 Noon. At 10.10am truck arrivd, with two young men who quietly and very eficently, delivered and installed my new washing machine. They took the time and trouble to explain about what to do if I had any problems, refused our offer of a cold or hot drink, took out our old machine and left as quickly and as efficiently as they arrived, all done within 15 minutes. What a pleasure it has been dealing with your company. I hope the machine is as good to us as your company has been. Thank you so much. Lesley, Caboolture, QLD
Easy transaction, on time delivery, great delivery guys
It was my 1st time buying online. WOW ...... delivered everything that was said an more. Easy transaction , on time delivery , great delivery guys. NO COMPLAINTS HERE....... will definately do my shopping with you again and again. I have since recommended you to friends and family and you have made a sale with my mum.
GREAT WORK Joanne, Kellyville Ridge, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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