The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You have restored my faith in customer service
Just wanted to say a huge thanks guys, you have restored my faith in customer service, we purchased a cooker online the end of last week, you kept us informed all the way and its just been delivered by two friendly delivery guys in the time slot you said it would, at a bargain price too, so we are more than happy with the service we received and will now be supporting you guys each time we need any more new appliances, thanks again Andrew and Dawn, Seaford, SA
The process was easy, efficient and worked
Hi Sally, I am writing to say thank you for the excellent service I recieved from Appliances Online. I purchased a washing machine and fridge/freezer a few weeks ago
and the service was excellent, by far my favourite customer experience
in Australia. The process was easy, efficient and worked, without
problems or delays. I would like to say thank you for making buying online so easy and will be recommending your company to friends. Angela, Neural Bay, NSW
I will never be buying anywhere else again
I will never be buying anywhere else again & the
same goes for many of my friends that I have recommended these guys to.
The web site is nice & easy to use. The advice on the site is great
(and spot on) and when you ring with any queries, they will bend over
backwards to help you out. There is no need for you to be hunting around
for a better price or trying to haggle with a sales person as these
guys are very competitively priced. Please don't be surprised to get a
couple of phone calls to say the delivery boys are running late, but
considering the amazing job that they do & how they manage to stay
bright & bubbly all day long, we have to give them some credit. All
in all...I believe that it won't be long before Appliances On Line
becomes Australia's number 1 leading white goods retailer. Appliances Online Customer, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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