The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
No business comes close to this sort of service
I just wanted to give you some positive feedback on your business. My husband ordered a washer/dryer combined online on the weekend and within 2 days we were given a reasonable time frame within which the delivery drivers would arrive (which they met) and within 10 minutes they had removed my old dryer and washing machine and installed my new one (as well as put it on a drum wash cycle for me).
I was really impressed - thank you very much. No business comes close to this sort of service (and price competitiveness) in my experience. Samantha, HACKETT, ACT
Very professional service
Just a quick note to say congratulations and thanks on providing a very professional service. We recently purchased a dishwasher from you, and as our new house is currently under construction, your delivery team showed patience, flexibility and courtesy in allowing us to delay the delivery date on 2 separate occasions, due to building issues. Keep up the good work. We will look to you for future purchases. Nirmal, Yeronga, QLD
The service by your staff could not be faulted
I purchased a Samsung Washing machine from your company on order 373342 and it was delivered this afternoon as promised. I felt that I had to sit and write to you and congratulate your firm on the handling of our purchase. From the initial call to your office to place the order, to the installation of the machine, the service by your staff could not be faulted. I found all staff members to be helpful and extremely pleasant. I was particularly impressed with the young gentlemen who delivered and installed the machine. They were a delight. I will not hesitate to recommend your company to anybody wishing to purchase an appliance. It was a pleasure doing business with your company. Many thanks Isobel, Hillarys, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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