The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your service from phone enquiry to prompt delivery
I was delighted with your service from phone enquiry to prompt delivery of a tumbler dryer to my daughter in Adelaide. From a phonecall on Monday to prompt delivery on Wednesday morning.She was so impressed by how charming and helpful the delivery people were. They even took away the packaging . We shall recommend you to everyone.Many thanks. Jill,
So impressed with everything about Appliances Online
I am so impressed with everything about Appliances Online. I ordered a
washing machine on a Tuesday and it was installed by 1pm on Wednesday. I live on
the Central Coast NSW so it was not a suburb in Sydney. The guys who delivered
the unit were helpful and very polite. I will be recommending this company to
friends and family. ..Barbara Barbara, Daleys Point, NSW
Professional, efficient and courteous
Once again Appliances Online has exceeded my expectations
by responding to my problem within an hour of contacting you. Thank you
so much for your advice. I have been so impressed with your
customer service. At a time when retailers are having a difficulty, your
service made the whole purchasing process easy beyond belief. Prior to
ordering from you I visited ****, **** and **** retail stores. I was amazed by how unhelpful and disinterested retail
staff in each store were. I had to interrupt staff as they conversed
with one another. At no time was I asked did I need assistance. And
despite the fact that I really HAD to buy a washing machine I left
without purchasing anything.The whole process of shopping online was
just so easy with your company. And the free delivery was also much
appreciated. And to that end the delivery staff were very professional,
efficient and courteous. They were very good representatives of your
whole service.So thank Jane, Balmain, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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