The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Helpful, courteous and customer focused
Today I bought a freezer on line from your website but realised that I accidentally clicked on fridge instead of freezer. I phoned your Michael Parry to ask to change fridge for freezer. This gentleman could not have been more helpful, courteous and customer focused. He made the whole exchange experience pleasant and simple. Thank you for having such great staff !! Alda, Manly West, QLD
I cant find any fault with them!
After my 1st purchase from them last year I do not buy electricial products from anyone except them now. Free delivery and free removal of old product and the staff are so nice including the delivery people. Always on time with delivery. I cant find any fault with them. It is a pleasure doing business with them. Gail , Prospect, NSW
You delivered when promised, no fuss, no bother
You do what you say you are going to do. I compliment your efficiency - I bought a fridge that I wanted, you delivered when promised, no fuss, no bother...I'll be back. Alex,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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