The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
What a fantastic service you are running
Dear Madam / Sir,
What a fantastic service you are running - do not change the business model nor the people who you are engaging.
I cannot provide sufficient praise for the responsive and customer focussed service you are providing.
I will be vigorously referring your business and personally again using your service.
How refreshing you are in the modern commercial / retail environment.
Well done. Gary, Glenroy, VIC
Wow, wow and WOW!
I have just spent the last 24 hours dealing with THE best online shopping experience I have ever had! Wow, wow and WOW! I can not say enough positive words about Appliances Online Aust. IF only 'actual' stores had half the amount of professionalism as AOA then perhaps they wouldn't feel the need to complain that "online shopping is hurting our business". Well yes it is when you get the product, attention, service and delivery standard of AOA. Thank you to all at AOA. :-) Alex, Bundoora, VIC
Pleasant and helpful
Hi, I usually read testimonials with some reservation however, I do believe the ones I have read on your site. Before I reply to the Feefo email, I would like to say thankyou for the service from beginning to end of my experience with Appliances Online. Staff on the phone were pleasant and helpful, delivery men were 2 of the most professional I have ever come across in all my years of receiving deliveries. I have no reservation in recommending this site to anyone. Kylie, Seven Hills, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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