The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Prompt delivery, your ordering service is excellent
Last season I had been chasing up a De Longhi dehumidifer through various stores in my area without success. I can’t believe how easy it was to order the one I wanted through you with such a prompt delivery, your ordering service is excellent and in future when I need something like this I will always use your service. But as well as that, I have always avoided ordering on line because I’ve never wanted to put my credit card details on the net; how superb to have this appliance I need badly in this humid atmosphere delivered promptly and without drama, but particularly that I have the opportunity to pay in cash – as well as the other possibilities you mentioned. Thank you again, your service is much appreciated. Sheila, Margate, QLD
Informative, and easy to use
As I use computers a lot, I find this Website well desigined, informative, and easy to use. Well done. Graham, Logan City, QLD
We are now Very Happy Customers
SUCCESS! the Omega was delivered this morning and is installed in the kitchen to several positive comments from other members of the household – my wife & 30yr old daughter. This is just a quick note to say “thanks very much” to you for your excellent commitment to providing the best customer service for us following the Haier purchase. I have worked in customer service for the last 35 years and have to say the level of commitment to a positive resolution for ourselves and Appliances Online you have displayed is up there with the best! The end result is we are now Very Happy Customers, who will buy from you again , and recommend the company to family and friends when purchasing. Thanks again.
Roger & Sue, Endeavour Hills, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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