The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I compared prices and ordered
Dear Sir/madam, I just wanted to thank you for the great service that I have received from your company. I am stoked. My washing machine died last Friday morning. With 2 young children this was a catastrophe. I was recommended your company by a friend. I compared prices and ordered my machine in 1 hour. I did not have time to hit the road. I had to call your company with a question and they were very friendly and helpful. Then to my absolute shock I received a phone call at 7.30 on Monday morning (this morning) to tell me my washing machine would be delivered and installed by 9am. AND IT WAS!!! Honestly I was skeptical but I was pleasantly surprised. I will definately order my next appliance from you guys. Thank you and regards. Leisa, Woolooware, NSW
Fantastic easy and fast way to purchase online
What a fantastic easy and fast way to purchase online! My delivery was on time but due to my error, was delayed by only one day, they didnt charge me at all and still removed the old fridge free of charge! Very impressed! Shall recommend AO to all. Appliances Online Customer, Australia
I will be dealing with you again, no worries
I dont often have any praise for companies in QLD but after buying a small freezer a month ago from a large retail outlet, I had to wait 4 days to pick it up at the shop. With my purchase yesterday from you I not only received it cheaper but the next day, the two people doing the delivering were efficiant, courtious and set up the washer and took the old washer away and no delivery charge, where were you when I needed a freezer and I will be dealing with you again, no worries.
Gary, Redbank Plains
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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