The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you for a great customer experience
Good Afternoon, This is the first time I have used your company and I have to say I am very impressed with your customer service.
Installation has been completed on time and by a very pleasant and knowledgeable installer.
I will have no hesitation in recommending Appliances online to friends and business associates.
For your information I am in the customer service industry and have written a book on customer service so my experience will make for a great example in my next book! ( www.keithking.com.au ) Thank you for a great customer experience,
Regards Keith, Strathmore, VIC
Impressed we were with your customer service, product quality and price
Just letting you know how impressed we were with your customer service, product quality and price! We will certainly be purchasing future products through you -and so will our friends. Margarent,
You have a very loyal customer here who will be purchasing white goods
Hi David, Further to our earlier telephone call regarding the above I wish to thank you for telling me that you will deliver a replacement machine to me to-morrow. I greatly appreciate your help in this matter as dealing with electrolux has been a very dissapointig experience. Dealing with Appliances Online is the complete opposite! You have a very loyal customer here who will be purchasing white goods over the coming year for a renovation and I will be buying everything through you! Thank you for your help. I look forward to having a functional washing machine to-morrow. Kirsty,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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