The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very impressed with the delivery and installation staff
I was very impressed with the service and delivery from appliances on
line when I ordered a small item first. Due to this, I again ordered
from Appliances on-line and bought the washing machine. Unfortunately
the machine was found to be faulty upon installation on the Friday. The
unit was removed and replaced with a good working one on the Monday.
It was disappointing but I must add that the gentleman delivering and
handling the installation on the Friday was superb in his customer
service and arranging a new delivery. The delivery on Monday took place
timeously and the unit was installed successfully. Again another
delivery and installation person and I was again impressed with his
customer service, installation and detailed instruction on the use of
the machine. Very impressed with the delivery and installation staff
employed by Appliances on-line. Thank you for making a challenging
situation less so. Tersia, Burwood, VIC
A company who serves people
I would like to express my thanks for your performance as a company who serves people. After 21 hours since my old washing mashine collapsed I was able to start my washing with a new 7.5kg Front Load Samsung Washing Machine WF8750LSW1. The staff was so proffesional Steve was a very helping to unswer my all questions. I said he is a great ambassador for his company. He was patient and no in a hurry. I am also very happy to choose this model of Samsung as it covers all my expectations to get great results on wash with many different cycles. Definitely I will share your address with my friends.
Jadwiga, North Epping, NSW
I was blown away by your service
Hi, I just wanted to say a quick thank you for your fantastic service! Your communication was awesome, I received a text the day before my delivery and then another on the day of delivery and then a call from the driver with a time. The deliver guy was great, very friendly and efficient. I was blown away by your service and will be recommending you to others. Thank you again Rebecca, Reservoir, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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