The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Highly recommend
I received my front load washing machine today as planned I must say I am very happy with the quick efficient service especially at home with a newborn & 3yr old. I was contacted an hour before (7am) as stated with a delivery window of 8-9am it arrived at 8.30am with connection ready to use. Highly Recommended A++++ :) Lisa, Ngunnawal, ACT
I have not stopped raving about Appliances Online
Thank you for your promptness & fantastic customer service. Product ordered Saturday night 9.30pm, chose delivery for the following Tuesday. Tuesday 7.38am phone call to advise estimated delivery time of 8.15-9.15am. Product & delivery person arrives promptly at 8.15am. Unloads etc realizes dent in washing machine apologize profusely...at this point we are in awe still of the service so no qualms with us...Promise a new washer by 3pm the same day. 2.38pm same day call to advise 15 minutes away.....I am still reeling at the level of dedication and service your people and company have to offer......thank you for restoring our faith, I have not stopped raving about Appliances Online...... Appliances Online customer, Australia
Keep doing what you are doing
Hi Folks,
I thought I would send through a compliment for the guys that delivered my fridge this morning. One guys name was Corey, didnt get the other guys name. Both guys didnt mess around, both fast and friendly, installing new fridge etc, then Corey (on his own! The other guy was finishing levelling the new fridge and hooking it up etc) lugs my old fridge back down 3 flights of stairs! Crazy stuff! Anyway .... Every time I have dealt with you guys I have been pretty impressed with your service and no mucking around professional attitude, and today was no different. Keep doing what you are doing and I, along with my mates, will keep getting stuff of you. Keep up the great work.
Cheers. Mick, Toowong, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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