The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Prices are great, service second to none
Thanks so much for the delivery of my dryer today. I am stil waiting for a reply to a call I made a local retailer 2 weeks ago about dryer stocks. Within 3 days of finding you online I had my dryer purchased, delivered and operating..all without having to leave home! Your prices are great, service second to none, and I'll definately be a repeat customer. Thanks so much!!!! Leanne, McGraths Hill, NSW
Amazed...
Amazed...
Here is my comparison:
RETAIL STORE:
My visit to a well known retail shop. Rude staff (apparently I interrupted their chat), didn't know the product (seriously reading the brochure to me) and then out of stock and had "no idea" when they would
get it.
APPLIANCES ONLINE:
Easy to use website,
Great phone advice regarding which model to choose,
Ordered online and managed to pick the wrong delivery date,
Emailed and fixed immediately,
Delivery people called as promised and set a time... then arrived on time (never happens in Canberra),
Really polite, sorted everything amazingly fast.
Ok, so I must admit I was waiting (actually expecting) something to go wrong. How do you get this level of service and substantially cheaper..?
Must admit I am almost hoping for something to breakdown so I can see the repair service... Do you helicopter people in..? ;-)
PS If you can give the delivery guys a pat on the back, they really did a great job getting appliances in and out of a tiny laundry. Matthew, Chifley, ACT
Thanks so much for doing all your website promised without a hitch
Thanks so much for doing all your website promised without a hitch. We were most impressed by the service you provide and would certainly consider purchasing other appliances from you. We hadn't expected the hour before delivery call and when your technician not only arrived as promised but also changed the loaded trolley at our door when he noticed the dog droppings collected on its tyre we were even more impressed. Thank you again Wendy,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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