The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you so much
When our old fridge unexpectedly died, I ordered a replacement from you and was delighted to find that you could deliver within 2 working days. The fridge arrived at the specified time, delivered by two very professional and helpful guys. They unpacked and installed the new fridge an then took away the packaging and my old fridge, even replacing the pot plants that they needed to move whilst bring the fridge inside. The wonderful service was combined with free delivery and the best price. Thank you so much. I will be a returning customer. Merilyn, Morningside, QLD
24 hours from the time I placed my order online to my front door delivery
Thank you for the excellent and efficient service you have provided. 24 hours from the time I placed my order online to my front door delivery! ... simply amazing. I will definitely recommend your excellent service to all my friends and work colleagues. I am so impressed with your amazing customer service. Thank you so much Julie,
Excellent service
Hello, I recently ordered a Panasonic television and HDD/DVD player recently and wanted to thank your team for excellent service. My order needed to be delivered in two parts as the TV was not in stock. When the HDD/DVD player was delivered I accidentally overpaid the driver. I contacted your team and they corrected the final balance amount which I needed to pay when the TV was delivered. I was also pleasantly surprised to find that you had given me a further discount on the amount owing - I was so surprised I doubled checked with the driver. Not only am I enjoying a great TV and recorder, but buying them was a pleasant experience as well, thanks to your team! Kind regards. Anne Cruickshank, Beverly Hills NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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